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Case Manager (UC Program)

LINE OF RESPONSIBILITY: Responsible to the Lead Case Manager



Generally, provides overall case coordination for assigned case load by coordinating all necessary services. Completes required paperwork timely.


E = essential function, M = marginal function

  1. Provides overall case coordination for up to 8 unaccompanied children (UCs). May be more than 8 youth during influx. Coordinates all necessary services. (E)
  2. Completes all intake services, including an initial intake assessment within 24 hours of admission. (E)
  3. Completes all required program documentation for each UC. (E)
  4. Completes and updates Case Tracker by noon of each Monday. (E)
  5. Meets at least once each week with each youth assigned to his/her caseload, provides accurate and detailed progress notes, facilitates release planning and communication. (E)
  6. Ensures safety of all youth. (E)
  7. Manages a high-turnover caseload created by incoming placements and releases. (E)
  8. Manages reunification process for each child. (E)
  9. Coordinates each case with the clinician, Lead Case Manager, and GDIT Case Coordinator, (and at times CFS and FFS) to review progress, concerns, and make recommendations for release. (E)
  10. Participates in weekly staffing conference call with GDIT Case Coordinator and Contract Field Specialist (CFS) and FFS. (E)
  11. Responds to child emergencies within or outside work hours. (M)
  12. Completes annual training of all required credit hours (CEUs). (E)
  13. Complies with rules and regulations governing access to Protected Health Information under HIPAA. (E)
  14. Responds in a positive and respectful manner to diversity among the youth cared for by the agency and staff. (E)
  15. Ensures each youth in the home has all of the rights provided in The Rights of Children in Care at The Villages Inc. as adopted by the Board, and as enumerated in the Youth Handbook. Ensures that each youth understands Zero Tolerance,  Garza Notice, and all documents and rights detailed in the Legal Resource Guide, both at the time of admission and discharge. (E)
  16. Sends the Family Reunification Packet to the sponsor in a timely manner. Ensures complete receipt of requested documents from sponsor in a timely manner. (E)
  17. Maintains the Office of Refugee Resettlement (ORR)/Administration of Children & Families( ACF)  data base and ensures all placement, transfer and release requests as well as all significant incident reports are processed through this web-based (UC portal) system. (E)
  18. Makes a recommendation that carries significant weight as to whether a child is released from the program and to whom the child is released. As the primary professional managing the case, shares case management plan with the federal government representative for final authorization/approval. (E)
  19. Collects required information and uses professional, independent judgment to determine whether the intended placement is safe and appropriate. (E)
  20. Completes thorough and appropriate research into the background of the proposed sponsor as well as the conditions of the living environment and uses professional judgement to determine whether the proposed placement is in the best interest of the child. Using professional judgement and guidance from the UC program, evaluates and compares all possible courses of action with regard to the placement of a child with a potential sponsor. (E)
  21. Maintains appropriate, professional, satisfactory and harmonious relationships with the public, fellow employees and youth. (E)
  22. Completes 7 day on-call rotation (every 6-8 weeks) during which time completes after-hours intakes, orientations, and Significant Incident Reports (SIRs).
  23. Ensures quality maintenance of case management records, both the physical file and electronic uploads in compliance with ORR guidelines. (E)
  24. Provides line of sight and sound supervision of youth at all times. (E)
  25. Accepts additional duties as assigned.(M)


REQUIRED: Bachelor’s level college degree from an accredited university in human service, social work, education, criminal justice or similar discipline. At least two years of experience working with youth in the education, child welfare or juvenile justice systems. Able to work independently with limited supervision. Possesses characteristics that will enable the development of positive working relationships with all parties involved in the youth program plans, other Villages’ employees and community agencies. Pass KBI and CANIS background checks and such other checks as the Executive Director may require. Must have a valid Kansas driver’s license, a good driving record and be insurable by The Villages’ insurance company. Able to lift and carry a minimum of 30 pounds.  Able to easily navigate two flights of stairs. Must be computer literate and have working knowledge of Microsoft Office. Able to use printers, fax machines and other electronic equipment.

PREFERRED: Case management experience.

BONA FIDE OCCUPATIONAL QUALIFICATION: Bi-lingual (Spanish-English) fluency in written and spoken forms.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Additional duties may be added or changes may be made at the discretion of the Executive Director.  These duties may be assigned orally.


Please complete the fillable PDF version of the application. Next, save the completed file on your computer and then attach using the “Choose File” button on this page.

The Villages, Inc. Application Form (PDF) – English

The Villages, Inc. Application Form (PDF) – Spanish


If you have questions about this position, please contact hr@thevillagesinc.org

Job Type: Full Time
Job Location: Topeka

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