JOB TITLE: Adventure Course Operator 

LINE OF RESPONSIBILITY: Responsible to the Chief Adventure Manager

FLSA CLASSIFICATION: Non-Exempt

GENERAL DESCRIPTION:  

The Adventure Course Operator supports all aspects of TVI’s ropes and adventure course programs. This position is responsible for the safe operation of low and high-rope elements, zip lines, climbing structures, and related adventure activities. The Operator ensures proper care and maintenance of program equipment, provides high-quality facilitation for participants, and maintains positive, professional relationships with all guests. The role also includes assisting with program promotion and contributing creative ideas to enhance participant experience. While the program currently does not include climbing structures or zip lines, TVI anticipates adding these elements in the future as the adventure program expands.

DUTIES:

E = essential function, M = marginal function

1. Lead ropes course, climbing, and adventure activities for groups and individuals, providing instruction, coaching, and support. (E)

2. Ensure participant safety by monitoring behavior, enforcing safety protocols, and making critical decisions during emergencies. (E)

3. Inspect, maintain, and properly use all equipment, removing unsafe items from service and ensuring compliance with safety standards. (E)

4. Maintain detailed records of consumable equipment (ropes, helmets, harnesses, etc.), including usage hours and replacement needs. (E)

5. Follows established emergency protocols and assists in refining or updating procedures as needed. (E)

6. Monitor and support maintenance of permanent course structures, coordinating with maintenance staff and outside partners when repairs or specialized equipment are needed. (E)

7. Promote the ropes course program by giving presentations and assisting with the creation of promotional materials such as brochures, slideshows, and social media content. (E/M)

8. Maintains required certifications and completes annual training, refreshers, and skill updates to ensure compliance with industry standards and best practices. (E)

9. Assist with administrative tasks, including booking groups, maintaining the program calendar, the point-of-sale system, and coordinating fee collection with the Business Office. (E)

10. Provide input on program needs and budget considerations, helping leadership plan for equipment, safety requirements, and operational costs. (E)

11. Contribute creative ideas for new activities, program improvements, and participant engagement strategies. (M)

12. Maintain positive, professional relationships with participants, coworkers, and the public, contributing to a supportive and collaborative team environment. (E)

13. Accepts additional duties as assigned. (M)

QUALIFICATIONS:  

REQUIRED:

• Must be at least 18 years of age or older

• Excellent interpersonal and communication skills.

• Ability to lift and carry a minimum of 30 pounds.

• Ability to stand, walk, and remain physically active for prolonged periods of time.

• High school diploma or equivalent.

• Effective communication skills, both written and verbal.

• First Aid and CPR certifications (or ability to obtain upon employment).

• A good driving record sufficient to be insured by The Villages’ insurance company.

• Must pass KBI and CANIS background checks and any additional checks required by the Chief Executive Officer.

• Must be computer literate with working knowledge of Microsoft Office.

PREFERRED: 

• Experience in outdoor recreation, ropes courses, or similar activity-based environments.

• Certification in belaying, facilitation, or ropes course safety (or ability to obtain upon employment).

• ACCT Level 1 training (completed, in progress, or ability to obtain upon employment).

• Strong leadership or team coordination experience.

• Familiarity with high ropes safety procedures and regulations (or ability to obtain upon employment).

• Ability to remain calm and effective during emergencies.

ADDITIONAL INFORMATION:  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Additional duties may be added, or changes may be made at the discretion of the Chief Executive Officer. These duties may be assigned orally.